Refund policy

Return & Replacement Policy

At Mainline Power, we take pride in the quality of our products and aim to ensure every order arrives in excellent condition. However, if you receive a damaged or defective item, we’re here to help.

Damaged Items
We only accept returns or replacements for items that are damaged upon delivery.

To be eligible for a return or replacement:

- You must report the issue within 3 days of receiving your order.

- The item must be unused and in its original packaging.

- Clear photos or videos of the damaged item and packaging must be provided.

How to Report a Damaged Item
Please contact us at [your email address] with the following details:

- Your order number

- Description of the damage

- Photos or videos showing the issue

Our team will review your request and respond within 1–2 business days with next steps.

Approved Returns
If your return is approved, we will:

- Arrange for the damaged item to be picked up or guide you on how to return it

- Send a replacement at no additional cost

Non-Returnable Items
We do not accept returns for reasons other than damage (e.g., change of mind, wrong size, etc.).